Cancellation and Refund Policy for Digital Download Products
At CineEvo Shop, we aim to ensure a transparent and fair policy regarding cancellations and refunds for digital download products.
Cancellation Policy
- Instant Access: As digital products are accessible immediately upon purchase, cancellations are generally not applicable after the download or access process has begun.
- Cancellation Window: Cancellation requests need to be made before initiating the download process. Once the download has started or access has been granted, cancellations may not be feasible.
Refund Policy
- Eligibility: Refunds are assessed on a case-by-case basis and are generally considered if technical issues prevent access to the purchased digital product.
- Refund Request: If you encounter any technical problems preventing access to the digital product, kindly contact us at contact@cineevo.shop within a specific timeframe from the purchase date to initiate the refund process.
- Refund Processing: Refunds, if approved, will be processed to the original payment method within a certain timeframe, subject to the policies of the payment provider.
Contact Us
If you encounter technical difficulties preventing access to your purchased digital products or have questions regarding our cancellation and refund policy, please contact our customer service team at contact@cineevo.shop.